Today I called Webjet to book new flights using our Webjet credit. I had to pay again for a room. www.webje t.com.au.

I should be able to just get a credit with no date attached, as no one knows when will be able to go or what is happening. I would book through their website/app again as I find it easier to use than others, but be prepared to fight for what you're entitled to!I offer this review partly as a warning on this company, and partly to share advice on how I finally got some action from them to get a refund for a cancelled flight. I applied for a refund from Qatar and, not without some difficulty, received it. Webjet you should be ashamed of yourselves, your treatment of your clients has been nothing short of disgraceful.I had to cancel my virgin flights due to covid-19, they gave me a conditional credit, stating that I have to fly before the 15th August.

In the meantime, we recommend you refer to the airline links below for the latest guidance, and find answers to some of your questions using our FAQs. Webjet were contacted and nothing, forms filled out to cancel, emails sent, phone call made, online chat and nothing! In our opinion this is an satisfactory outcome for which we are extremely grateful. Rang webjet - they said email my complaint to customer services and it will be investigated when they get around to it.

Today some 6 days later following that phone call a full fee free refund less the Webjet Service and Webjet Booking Price Guarantee fees (a total of $51.90) appeared in our bank account. First, they advertised that you can book holidays with ZipMoney, pending approval from ZipMoney account for interest free payments. Finally got in contact with them via facebook chat. Their response? At first, the company was based in a single home office and blew up over time and hard work. Companies can't alter or remove reviews from ProductReview.com.au.I booked flights with Webjet which had a 48 hour cooling down period in which I could cancel with a full refund. Sometime earlier this month we checked with the airline about the disappearance of our E-ticket number from their website when we tried to determine if we were still booked. I will never deal with this company again. I have called, emailed and tried to explain numerous times that I am in Melbourne, we are in lockdown for the next 6 weeks, I can't even leave 5km from my front door let alone fly anywhere. To start a conversation, select the ‘Message Us’ button below. Webjet Exclusives Reviews. Both flights were cancelled by the airlines. The only way to contact Webjet back then was on their website which I did and cancelled with two acknowledging emails from Webjet. The airline does not have to refund anything. If we wanted a credit for later travel, the site advised no action was necessary. We recommend logging into the NAB Rewards site and trying again. And instead only offered a credit as pre the airline terms. There was no indication that they had actually investigated whether a breach of consumer legislation had occurred. Webjet tried to issue me with travel credit, when I asked for and am entitled to a full refund. If you email them, they autoreply that you need to use webchat; when you webchat most times no person answers (there is an auto-response system that fails to connect to anyone). sorry there is nothing we can do about it, either use the credit before 15th August or lose your money. Reviews and Ratings from Webjet customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence.
I had booked outward business class flights from Sydney to Europe for me and my wife (about $AUD10,000) direct with Qatar airways, and return business class flights (also around $10,000) with Etihad through webjet. When we went to the support area in Webjet, we processed the request, and were told that it would be 12 weeks until we received a refund (which in itself is extraordinary). Of course, when asked to point out this information specifically the sales assistant said there was no such instruction, and the site instead says that all enquiries need to be dealt with using the online form. webj et.co.nz. The person on the chat box today processed the request when asked but did not commit to either escalating the matter, taking responsibility for the company's poor instructions or passing our number onto a supervisor.

If you are viewing this page from our app, tap 'Message Us' in the top right hand corner of your screen. Was told that we would receive a credit note within 24-48 hours once... again this never happened. Reply. Phone Contacts. Here at Webjet Exclusives, customer feedback is very important to us. If your booking consists of multiple airlines, please ensure you check the policy of all airlines as one of your flights may be covered by a policy and others may not.Webjet is a licensed member of IATA (licence No. Webjet please do the right thing and reimburse us as it is the airline who has cancelled our flights. How are people supposed to suddenly take leave when it suits the airline not the customer.Horrible - they have no care for their customers just their profitsAfter having our overseas travel cancelled in April due to COVID we were unable to contact Webjet for a suitable resolution. People have had fast, courteous and friendly service while others got the bad egg on the phone who could care less about the customers need, resulting of course in many poor and angry reviews!We hope you enjoyed these Webjet Reviews.

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