This conditional credit has terms for use which can be viewed here. Once you do this, your Conditional Credit will be applied automatically. However, if you booked your flight using a Conditional Credit, you will be unable to use Manage Your Booking, and must contact the Guest Contact Centre to make any changes or cancellations.Your options depend on when your booking was made. Virgin Australia Airlines Pty Ltd is collecting your personal information, including your bank details (if you supplied them to us), in order to respond to your complaint or compliment, and provide a refund to you (if applicable).
While your rights under the Australian Consumer Law are not extinguished by the administration process, our ability to provide you with a refund… Future Flight credits will be available for booking flights up to 31 July 2022 with travel valid until 30 June 2023. When you book through a third party, they are the owner of your reservation and you’re bound by their terms and conditions and any changes need to be made directly with them.Subscribe to Virgin Australia V-mail to be the first to know about our best flight specials, Happy Hour sales alerts, holiday packages and partner deals. Please call the our Guest Contact Centre on 13 67 89 to make your booking. Recommended by the Australian Frequent Flyer Earn Cash from everyday purchases Get paid up to 25% in real cash from your everyday purchases from leading companies such as Virgin Australia, Booking.com, Woolworths, Coles, Apple, Microsoft and much more. For more information, see the Your original fare rules including any applicable change or cancellation fees still apply. Virgin's Guest Compensation Policy says that if they need to cancel your flight and can't offer you a suitable alternative, you can ask for a credit or refund. However, you are eligible for a conditional credit to the full value of your booking (including fees and taxes, excluding debit and credit card fees). Contact us to make a booking, manage your booking, or find out information about Virgin Australia. We anticipate that the new ‘Future Flight credit will be available for use from 23 September 2020 but will let you know if this date changes.You will be able to use your Future Flight credit for bookings on Virgin Australia operated flights and any future services we operate as travel market recovers and restrictions ease. If you made your flight booking after 21 April 2020, and your fare type allows refunds, you can request one through our cancellation webform.If you booked directly with Virgin Australia or with your travel agent if you booked with them. Any cancellation fees in your fare rules still apply. Virgin Australia is in the final stages of the voluntary administration process and intends to move forward with a preferred new owner, Bain Capital. However, you are eligible for a conditional credit to the full value of your booking (including fees and taxes, excluding debit and credit card fees).We’re waiving any applicable change fees if you want to change eligible bookings, in accordance with the table below.If you don’t intend to fly, it’s important you take action before your scheduled departure date as normal fare rules will apply to any changes or cancellations made after that date.If you booked with us directly, here’s how you make a change to your booking:You can rebook your new flight dates by logging in to To change your destination, please call our Guest Contact Centre on 13 67 89.Virgin Australia domestic Reward Seat and Any Seat bookings have re-opened for travel from 20 July 2020 to some of our most Redemption on Europcar will be available to Velocity members by 31 July 2020. However, if your flight booking was made using a Conditional Credit (or you used a Conditional Credit and another form of payment) , you will be offered another Conditional Credit in the event tha tyour flight is cancelled regardless of your fare type.If you requested a travel credit on or before 20 April 2020 but did not receive this, please note that you are eligible for a Conditional Credit, to the full value of your booking (excluding credit card fees).

There may be restrictions on your ability to get a refund under the fare rules for your flight but you may be entitled to a refund under the Australian Consumer Law in certain circumstances . We use cookies and similar technologies on our website to improve the content and functioning of our website and to show you relevant advertising. Our website might also contain third party cookies from our partners. If we cannot collect personal information from you, we may not be able to respond to you or provide you with a refund.

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