(Items that cause such environmental changes can have an effect on equipment) If so, move the arm to an environment where there is none, and try the arm again. - Check to make sure that the correct cables are being used. FARO’s online Support Center is available around-the-clock and provides the information you need to ensure you’re getting the most from your FARO equipment. of FARO software.Ensure optimal functionality of your FARO equipment and the best verification of accuracies. Go to Start > All Programs > FARO > Create Event (or Error) Log Package. Here you can view and create support cases, search for solutions to common issues, review the training schedule, and access technical support documents and other resources. Back to top. FARO’s online Support Center is available around-the-clock and provides the information you need to ensure you’re getting the most from your FARO equipment. You may need to pull the event log off the computer. You will be prompted to send the file to FARO - Click OK. Save the file to your desktop to send to FARO. Troubleshooting Checklist for the USB FaroArm. - Check the cables and connectors for bent pins, secure connections, or damage. See the following document: (Pictures depicting the setup mounting of the FARO equipment as well how it is being used). - Check that no conflicts are cause by unauthorized software or hardware (palm pilots, digital cameras, scanners, zip drives, etc.) Understanding Accuracy with the FaroArm and ScanArm. Here you can view and create support cases, search for solutions to common issues, review the training schedule, and access technical support documents and other resources.Get an in-depth view of your FARO account: create and monitor support cases, access asset information, submit product ideas, and more.Search for answers to common technical support questions regarding FARO’s 3D measurement technology.Review FARO’s current training schedule and access training videos.Learn more about our support services as well as contact information.Access resources such as technical specifications, videos, white papers, webinars, and more.Free annual certification, free parts and labor, expedited service requests, and more! Include digital pictures of your setup, power source, grounding, and cable connections.


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