Please submit claims documentation via the following methods: email to claimsdoc@aig.com with your claim number in the subject line, or; via fax to 715-295-1113 with attention to your claim number, or; via mail at: AIG Claims Attn: your claim number PO Box 47 Stevens Point, WI 54481

JavaScript has been disabled on this browser. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). Below is a list of general claims topics. It may take longer to process a claim if we require additional information or documents from you.We will keep you updated on your claim by email or post. financial services complaint resolution that is free to consumers. AIG Retirement Services represents AIG member companies - The Variable Annuity Life Insurance Company (VALIC), Houston, TX and its subsidiaries, VALIC Financial Advisors, Inc. (VFA) and VALIC Retirement Services Company (VRSCO). All companies are members of American International Group, Inc. (AIG).  Products and services may not be available in all states and product features may vary by state. You must notify us within 30 days after the occurrence of any event which may give rise to a claim.There have been large-scale protests in Hong Kong since June 2019.No cover will be provided for losses or damages in connection with such ongoing protests and associated disruptions unless the Travel Guard or Travel Guard Direct policy was purchased before 5 August 2019 0001 hours.Prepare the relevant supporting documents for your claim.

Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.
You can also call our hotline to check on your claim. All companies are members of American International Group, Inc. (AIG). Your complaint will then be treated as a dispute. Whether it is starting a claim, viewing a claim status, viewing alert & strike information, viewing your policy, or modifying your policy - Travel Guard is here to help. The Committee is comprised of Senior Management of the company who have the experience and authority to decide on matters brought to the Committee. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. Box 14294.

Policies and annuities  issued by American General Life Insurance Company (AGL), Houston, TX except in New York, where issued by The United States Life Insurance Company in the City of New York (US Life). Variable annuities are distributed by AIG Capital Services, Inc. (ACS). Issuing companies AGL and US Life are responsible for financial obligations of insurance products. Coverage is offered by Travel Guard Group, Inc (Travel Guard).

AFCA can make decisions with which AIG is obliged to comply.

AFCA provides fair and independent

A written response setting out the final decision of the Committee and the reasons for this decision will be provided to you within 15 working days of the date you advise us you wish to take your complaint to IDRC. Call us from anywhere in the world on To contact Travel Guard® from anywhere in the world, call:Reverse charges calls can be made from some countries. you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA).
Online Through the online claims portal.

Personal Accident or Sickness Claims. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.

Its contact details are:

problems.

provide them with detailed reasons for requesting the review.

Ltd.

Lexington, KY 40512. You will receive a written response to your complaint within 15 working days, unless we agree a longer timeframe with you.If you are not satisfied with our response to your complaint, you may wish to have the matter reviewed by our Internal Dispute Resolution Committee ("Committee").

For a seamless experience, please enable the option to run JavaScript on this deviceYou're using an old version of Internet Explorer. If you have a Product Disclosure Statement or other document that refers to FOS, please take into account this change when reviewing the relevant section referring to FOS. JavaScript has been disabled on this browser. Submit the completed claim form and required documents to us within 30 days after the occurrence of any event which may give rise to a claim. For a seamless experience, please enable the option to run JavaScript on this deviceIf you have a travel claim, let us know as soon as possible.

Copyright © 2020 American International Group, Inc. All rights reserved. Submit the completed claim form and required documents to us within 30 days after the occurrence of any event which may give rise to a claim. If you have encountered an issue with AIG’s products or services, please call us at 6419 3000 or send us an email enquiry so that we can assist you.


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